I know this is not about Lace - though each of us is on a computer if you are reading this. I'm not one to pass along forward emails, Yet some 15 minutes ago, I had this call.  I was intrigued, but it did not add up.  I've reported this to the Attorney General here in CT.  This ploy has been around for awhile.   Here's some research - Just Hang UP! 

Does microsoft or a microsoft call center ever contact people via telephone to warn of impending crashes to their system?

I was recently contacted by someone claiming to be from a microsoft call center informing me that my computer had downloaded a malicious file and was asked to press the windows key and type refetch in the run box and he was going to show me which file was infected and how to remove and or fix it was this a legitimate call?

Vincenzo Di Russo replied on April 28, 2011
MVP Community Moderator Community Star

Here’s another form of Internet fraud that combines a variety of other common scams undefined social engineering, fake security software, and phishing.

Cybercriminals have started calling people on the telephone, claiming to be from Microsoft, and offering to help solve their computer problems. Once cybercriminals have gained a victim’s trust, they can do one or more of the following:
- Trick people into installing malicious software on their computer.
- Take control of a victim’s computer remotely and adjust settings in order to leave the computer vulnerable.
- Request credit card information so that cybercriminals can bill for the phony services.

Microsoft will not make unsolicited phone calls to help you with your computer. If you receive a phone call like this, hang up.